PMO Desk: Assuring Service Delivery

Introduction

As an IT consulting firm, managing multiple projects with limited resources can be a daunting task. The success of any project depends on efficient planning, execution, and delivery. A Project Management Office (PMO) can help to streamline these processes, but setting up and maintaining a PMO can be expensive and time-consuming.

However, with the rise of PMO as a Service (PMOaaS), IT consulting firms can leverage the benefits of a PMO without the associated costs and overheads. In this blog post, we'll explore the benefits of PMO Desk as an affordable PMOaaS solution for IT consulting firms.

What is PMO Desk?

The PMO Desk is an enhanced PMOaaS Stack that encompasses five key execution components - Execution Leaders, Playbooks & Best Practices, Cloud-based PMO Tool with Analytics, Integrated Resourcing Engine, and Ecosystem Partners Management.

Execution Leaders:

The PMO Desk provides skilled and experienced execution leaders who oversee project execution and ensure that projects are completed within the specified timelines and budgets. These leaders help establish project goals, define project scope, manage risks, and ensure that project deliverables meet quality standards.

Playbooks & Best Practices:

The PMO Desk comes with a pre-built library of industry-standard playbooks and best practices for project management. These playbooks cover every aspect of project management, including project planning, budgeting, scheduling, resource allocation, and risk management. The best practices and playbooks help ensure that the projects are executed according to the industry standards and minimize the chances of project failure.

Cloud-based PMO Tool with Analytics:

The PMO Desk provides a cloud-based Project Management Office (PMO) tool that is designed to provide real-time visibility into the project status. The tool helps track project progress, identify risks and issues, and manage project resources. It also provides detailed project analytics, which can be used to optimize project performance and identify areas of improvement.

Integrated Resourcing Engine:

The PMO Desk's Integrated Resourcing Engine helps IT consulting firms to quickly find and hire the right talent for their projects. The engine uses machine learning algorithms to match the required skills, experience, and availability of the candidates with the project requirements. It helps reduce the time and effort spent on recruiting and ensures that the right resources are deployed for the project.

Ecosystem Partners Management:

The PMO Desk helps IT consulting firms to manage their ecosystem partners, including vendors, suppliers, and clients. The solution provides a centralized platform for managing the contracts, invoices, and payments of the partners. It also helps track the performance of the partners and ensures that they comply with the project requirements.

These five components of the PMO Stack work together to ensure the successful execution of IT consulting projects

Service Delivery Assurance with PMO Desk

PMO Desk assures service delivery by providing a centralized hub for all project management tools, governance, risk management, task management, and assurance capabilities. This means that project managers can easily monitor and control projects, mitigate risks, and ensure timely delivery of services.

PMO Desk provides a range of assurance capabilities, including quality assurance, compliance assurance, and performance assurance. These capabilities ensure that service delivery is aligned with client expectations, industry standards, and regulatory requirements.

The platform also provides real-time visibility into project status, progress, and performance. This allows project managers to identify potential issues early and take corrective action. PMO Desk also provides a range of reporting capabilities, including KPI dashboards, project status reports, and project financial reports.

PMO Desk Deployment Options

PMO Desk offers three options to IT consulting firms - Supportive, Governance, and Assurance.

Supportive PMO provides project management software, task management tools, and other supporting capabilities to help project managers manage projects efficiently. This option is suitable for firms that have well-defined project management processes and do not require extensive governance or assurance capabilities.

Governance PMO provides a more comprehensive set of governance capabilities, including project portfolio management, resource management, and project prioritization. This option is suitable for firms that have a large portfolio of projects and require a higher level of governance to ensure successful delivery.

Assurance PMO provides a comprehensive set of assurance capabilities, including quality assurance, compliance assurance, and performance assurance. This option is suitable for firms that have strict regulatory requirements, require compliance with industry standards, or need to ensure high-quality service delivery.

Business Benefits of PMO Desk

As an affordable PMO as a service solution, PMO Desk offers numerous benefits to IT consulting firms. By adopting PMO Desk, these firms can:

Enhance their project management capabilities:

With PMO Desk, IT consulting firms can leverage project management tools and methodologies to ensure that projects are delivered on time, within budget, and to the satisfaction of clients.

Improve task management and collaboration:

PMO Desk provides a platform for IT consulting firms to manage tasks, collaborate with team members, and track progress in real-time. This helps to improve communication, reduce errors, and ensure that projects are delivered on time.

Mitigate risks and ensure compliance:

PMO Desk helps IT consulting firms to identify and manage risks, ensuring that projects are delivered with minimal disruption. It also ensures compliance with industry standards and regulations, which can help to avoid legal and financial penalties.

Increase scalability and flexibility:

PMO Desk provides IT consulting firms with the flexibility to scale their operations up or down as needed, without incurring significant costs. This allows them to adapt to changing market conditions and client demands, without compromising on quality.

Improve recruiting and retention:

With PMO Desk, IT consulting firms can attract and retain top talent by offering a comprehensive and collaborative project management platform. This can help to boost employee satisfaction and productivity, leading to better project outcomes and client satisfaction.

PMO Desk Deployment Approach

The deployment of PMO Desk in IT consulting firms is a simple and straightforward process that involves the following three steps:

Step 1: Assessment and Planning – The first step involves a comprehensive assessment of the IT consulting firm’s project management capabilities, processes, and requirements. This helps to identify any gaps or areas for improvement and develop a customized PMO Desk solution that meets the firm’s specific needs.

Step 2: Platform Deployment – Once the PMO Desk solution has been developed, it is deployed on the firm’s existing infrastructure. This involves configuring the platform, integrating it with existing systems and processes, and training employees on its use.

Step 3: Support and Maintenance – PMO Desk provides ongoing support and maintenance to ensure that the platform continues to meet the firm’s changing needs. This includes regular updates, technical support, and training to ensure that employees are using the platform effectively.

Conclusion

In conclusion, PMO Desk is an affordable PMO as a service solution that can help IT consulting firms to enhance their project management capabilities, improve collaboration and communication, mitigate risks, and ensure compliance with industry standards and regulations. By adopting PMO Desk, IT consulting firms can also increase scalability and flexibility, attract and retain top talent, and deliver better outcomes for their clients.

With a simple and straightforward deployment process, PMO Desk is an ideal solution for IT consulting firms looking to improve their project management capabilities and take their operations to the next level. To learn more about PMO Desk and how it can benefit your IT consulting firm, please contact us today at pmodesk@craftoplex.com