Our affordable "Program Management Stack" can be leveraged on demand for your cross-border program needs, consisting of elite program talent, industry-specific best practices, and cutting-edge technology.
PROGRAM MANAGEMENT STACK
Captive Unit Set-up
Setting up a captive unit for content creation and localization
Captive Content Hub
We facilitate content creation hubs, ensuring cultural relevance, linguistic accuracy, and brand consistency across geographies.
Captive Unit Set-up
Setting up a captive call and support center
Captive Call Center
Craftoplex aids in the establishment of dedicated call centers, ensuring customer accessibility, service quality, and seamless multi-region coordination.
Captive Unit Set-up
Setting up a captive global finance and accounting unit
Captive Finance Unit
We streamline the establishment of finance units, ensuring regulatory compliance, process efficiency, and global financial synergy.
Captive Unit Set-up
Creating a captive unit for HR operations and talent management
Captive HR Unit
We streamline the setup of HR hubs, optimizing talent acquisition, management, and growth opportunities across global sites.
Captive Unit Set-up
Establishing a captive IT development center in a low-cost region
Captive IT Center
Craftoplex ensures optimal IT center setups in strategic locations, offering cost benefits, talent acquisition, and seamless operational integration.
Captive Unit Set-up
Establishing a captive center for research and innovation
Captive Research Hub
Craftoplex oversees the creation of research hubs, fostering innovation, knowledge sharing, and cutting-edge developments.
Captive Unit Set-up
Establishing a captive digital marketing hub for global campaigns
Captive Marketing Hub
We facilitate the creation of marketing hubs, leveraging global insights and ensuring consistent brand representation across markets.
Captive Unit Set-up
Launching a captive center for data analytics and business intelligence
Captive Analytics Hub
Craftoplex oversees the setup of analytics hubs, ensuring state-of-the-art tools, talent alignment, and actionable business insights.
Customer Service and Support
Coordinating global teams for customer issue resolution
Issue Resolution Coordination
We coordinate support teams globally, ensuring swift, consistent, and effective issue resolutions for customers across regions.
Customer Service and Support
Coordinating global teams for product support
Global Support Coordination
We streamline product support efforts, ensuring consistent solutions, training, and customer satisfaction across regions.
Customer Service and Support
Global service level agreement (SLA) management
SLA Management
We oversee SLA adherence, ensuring consistent service quality and timely issue resolutions across multiple sites.
Customer Service and Support
Global customer feedback and satisfaction surveys
Feedback Collection
We execute global feedback initiatives, capturing customer sentiments and driving actionable service improvements across regions.